Safrican funeral policy I'm starting to think that it's a ****

I am very disappointed in Safrican I submitted claim forms and documents on Wednesday I had to keep calling for an update I was told on Friday that the money will be paid out by Monday. I had to organize a funeral on borrowed money.

I told people I will pay them back on Monday. No payment received on Monday. I called them again Tuesday morning and they said that it's been processed I will get the money Tuesday and that there was an error on their side. Oh by the way on Friday there was also an error! Some agents are rude. I'm under pressure to pay debt that I made for the funeral. I keep making empty promises to people due to Safrican. I still have not received a payment. This is the worse funeral policy and I would never recommend it to anyone! Can someone please help me to take further action against this unprofessional company called Safrican