Safrican Funeral Policy

On Friday 05 February 2021 I tried to contact someone to assist me to submit a claim in respect of my husband's funeral policy. There was no reply to any of the phone numbers on the website, but I followed the instructions and submitted the claim accordingly. I have tried to follow up to find out how far the claim has progressed, but actually speaking to a Human seems not likely. I have submitted subsequent claims to the other email addresses on the website, but those, too, have not been acknowledged. Finally I managed to elicit a response from Busisiwe Mazibuko when I lodged a complaint via the website. She mentioned that I had spelt her name incorrectly (for which I apologize) and I needed to (re)submit the required documents. She has not responded to anything further. How can I get this claim finalised if I am unable to reach anyone via any of their contact routes? I see the reviews on the website appear to reflect my dilemma, so I am not unique in my dissatisfaction. I am still no more in the know regarding the progression (or not) of my claim.