SAFRICAN FUNERAL CLAIMS

I called Safrican to ask how long a funeral claim will take to pay out. I was told 48 Hours. I submitted my forms with all the documents on Tuesday morning 15 Nov. Got a reference nr late the afternoon back and who I can deal with. Wednesday I emailed the relevent person with no response up untill now. I called Wednesday a few times and just get told its with the department that check that the premies was paid. I send a email again to the person who is dealing with the claim - again no reply I called on Thursday same story, Its with the premier department. And I keep on asking what will be paid and they just say they don't know. It been more than 48 hours now and still have not any feedback. I called again today friday 18.11.2022. And what is the storie still with the premier department. This is unaccaptable that you pay a funeral policy and when you need to be paid out you get the run around. Tell me how must you have a funeralif the funeral policy SAFRICAN is giving you the run around. I will not recommend SAFRICAN to anyone as they have no compassion to assist you in a time of need