Safrican bunch of **********

On the 3rd of January I called Safrican upon the death of my brother to ask if his policy was still active. I spoke to a consultant by the name of Palesa Mokopani who advised me that its active but there are arrears of R1026. 00 that need to be paid. I made payment the very same day and send through proof of payment. On the 6 of January I submitted a claim and it was declined by Mbali Mashao saying the policy is in arrears. I sent her proof of payment which she later ignored. On the 9th January I again called and spoke to Lesedi who said I should send proof of payment which he will send to collections to allocate in order for the claim to be finalized. Today I spoke to the very same Lesedi who is telling me the claim has been rejected because we paid premiums after death. Which is clearly doesn't make sense as the policy was active therefore even though we paid the premiums after death they should honor the claim as his policy was still active. Could you please get this resolved as we need to pay the funeral parlor for the service rendered. SAFRICAN IS BEING UNFAIR TO DECLINE A CLAIM WHEN THE POLICY IS STILL ACTIVE