SAFRICAN

I have a funeral policy with Safrican. I had a claim in 2017 and was satisfied with their service. In 2018 I changed my spouse and extended family members. In January 2019 i had to change it again. I did not receive any confirmation. About two weeks ago I requested my policy and noticed that my policy was never changed in jan 2019. I asked for a refund because my daughter was removed long ago and then also for them to add my spouse with no waiting period as he was supposed to be on policy since Jan. All the spelling of the names, surnames as well as the address were incorrect. I am still waiting for feedback as well as the new policy document. This is very very bad service.