Sadly I have to give a star but I dont want to

If I could Id give it zero stars. Absolutely horrible experience with this company. My father passed, he unfortunately had a policy there. Its been almost a mont(end of this month its a month) of trying to sort this. Website and sanlam people state 10 working days. Absolutely no communication from them at all. You can log complains and ask them to call you all you want they just wipe their asses with whatever you need and ignore you. 2 days ago finally I get an email stating they need my tax number. I emailed it to them and now its radio silence again. Only no reply emails with a "link to track the progress of your claim" that does not work at all. Why do people even use this horrible company anymore? They should just do us all a favour and close