Sad that an advisor needs to revert to Hello Peter to receive a possible better response time from Sanlam Employee Benefits

Can anyone from Sanlam Employee Benefits call me back by the end of today. I have been trying to speak to an agent via the call center over the last couple of days, with call wait times in excess of 1 hour at a time. I do not want to communicate via email, I want to speak to a person telephonically. I am an advisor trying to assist a client with the transfer of their funds from previous employer to a preservation fund. The client might need to make an urgent withdrawal, but I cannot tell the client when this will be. Looking forward to an urgent response.