VR
Vanessa R
1 reviews | Active since Aug 2022
18 Aug 2022, 13:50
Sad Service
More then 3 months after my sister in laws passing, and the family is still struggling to get her funeral policy to pay out, even today, they couldn't give an answer to when the claim will be paid out, their response is they are waiting for head office, if anyone is depending on them for a funeral claim, rather make another plan, they are bad, and the service is pathetic.
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Sanlam's replyOfficial
18 Aug 2022, 14:15Dear Vanessa, thank you for your review. Our sincerest apology for any frustration caused by this matter. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply18 Aug 2022, 14:15
Official
Dear Vanessa, thank you for your review. Our sincerest apology for any frustration caused by this matter. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager