Sad news

*** is my policy paying three months upfront many years now.On 20 march 2020 i made usual three upfront payments R64,85, for April,May,June 2020.I tried to pay today i am told policy lapsed.I call sanlam ***.The lady tells none payment is the reason for lapsing.I told her 3 payments were done like i have been doing many years,why now it lapsed.I got cut off but i think she dropped it.I called again no answear.So i think the true reason to say policy lapsed while in fact in paid in advance is corona virus,so my monies are gonne while i carried my premiums well in advance.