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MN
Mzwandile N

1 reviews | Active since Dec 2019

01 Nov 2023, 11:48

********s that ***** hard-earned money

I cancelled a policy on the 1st of August and submitted my details as requested. Cancellation form, My ID, bank statement. Guess what? They took my money in September. I sent them an email for refund 0 NO RESPONSE. Guess what again? They tried taking my again this month but I had already moved it safely.

What kind of ******** syndicate you guys are running there?

0
Replies (6)
Sanlam
Sanlam's reply01 Nov 2023, 11:59
Official
Good day Mzwandile, please confirm the policy number of the policy you requested to cancel.
Sanlam
Sanlam's reply01 Nov 2023, 12:12
Official
Thank you, we just also received your direct e-mail with your correct ID number and will be assisting as soon as possible. Regards, Assupol Complaints Manager
MN
Mzwandile N's update27 Nov 2023, 14:20
Reviewer Update
Hi

I have never recievd the money as promised. A full month has passed now.
Sanlam
Sanlam's reply27 Nov 2023, 14:28
Official
Good day, I am urgently looking into this and will provide feedback to your direct email shortly. Regards, Assupol Complaints Manager
MN
Mzwandile N's update30 Nov 2023, 22:34
Reviewer Update
Guys

Tell me what incompetence is this??? Its been months of me not being your member but you are still deducting my money?

Please refund this money and please remove me from your system. You are the worst Funeral company in the entire world

I have just emailed you guys screenshots of the deduction and bank statement.... Yhooooooooooo I cant with this company!!!!!!! At this rate somebody must be please FIRED!!!! This is horrible
Sanlam
Sanlam's reply01 Dec 2023, 05:25
Official
Hi Mzwandile, we take not of your review and e-mails received and confirm that the additional refund is in process. Our sincerest apology for the frustration caused. Regards,