NN
Naledi N
1 reviews | Active since Apr 2021
28 May 2024, 07:10
****s about policy amounts
I increased my policy few months ago and the agreed policy payment R742 but since the start of this new policy I’m paying over R800 and sometimes the amounts aren’t the same. What is this that is happening Assupol? Can someone call me to explain? I don’t appreciate this lying business to be honest. CAN SOMEONE CALL ME AS SOON AS POSSIBLE TO MAKE ME UNDERSTAND
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
28 May 2024, 07:47Good morning Naledi, thank you for your review. We will request an accredited consultant to phone you to explain the recent annual premium increase, following the policy amendments you have made in Jan 2024. Regards, Assupol Complaints Manager
Sanlam's reply28 May 2024, 07:47
Official
Good morning Naledi, thank you for your review. We will request an accredited consultant to phone you to explain the recent annual premium increase, following the policy amendments you have made in Jan 2024. Regards, Assupol Complaints Manager
NN
Naledi N's updateReviewer Update
30 May 2024, 13:04Hi Assupol.
NO ONE HAS CONTACTED ME YET ! WHAT IS THE DELAY ABOUT? Even when I called first time to change my policy, THE SAME SERVICE WAS PROVIDED. I’m super happy to cancel this policy and find another organisation to assist. CAN SOMEONE CALL ME ON MY QUERY? Clearly you’re NOT taking it seriously cause I’m the one that’s inconvenienced
NO ONE HAS CONTACTED ME YET ! WHAT IS THE DELAY ABOUT? Even when I called first time to change my policy, THE SAME SERVICE WAS PROVIDED. I’m super happy to cancel this policy and find another organisation to assist. CAN SOMEONE CALL ME ON MY QUERY? Clearly you’re NOT taking it seriously cause I’m the one that’s inconvenienced
NN
Naledi N's update30 May 2024, 13:04
Reviewer Update
Hi Assupol.
NO ONE HAS CONTACTED ME YET ! WHAT IS THE DELAY ABOUT? Even when I called first time to change my policy, THE SAME SERVICE WAS PROVIDED. I’m super happy to cancel this policy and find another organisation to assist. CAN SOMEONE CALL ME ON MY QUERY? Clearly you’re NOT taking it seriously cause I’m the one that’s inconvenienced
NO ONE HAS CONTACTED ME YET ! WHAT IS THE DELAY ABOUT? Even when I called first time to change my policy, THE SAME SERVICE WAS PROVIDED. I’m super happy to cancel this policy and find another organisation to assist. CAN SOMEONE CALL ME ON MY QUERY? Clearly you’re NOT taking it seriously cause I’m the one that’s inconvenienced
Sanlam's replyOfficial
30 May 2024, 13:14Hi Naledi, we have escalated your request to our supervisor team who will arrange assistance as soon as possible. Thank you for your patience.
Sanlam's reply30 May 2024, 13:14
Official
Hi Naledi, we have escalated your request to our supervisor team who will arrange assistance as soon as possible. Thank you for your patience.