************s

************s. So I've joined Sanlam Reality 5x months ago. First 3 months fine. Getting my 80% gym discount. Then all of a sudden 0% discount. After many hours on calls - turns out Sanlam had cancelled my benefits as my surname was captured as "Van Zyl" and not "VanZyl". The Debit orders were still deducted fine as the debit order doesnt care about my space, but the discount does apparently. Not only did they not call me although they admitted to knowing about the issue on call, they are also refusing to refund me the money they *****ulently deducted and will only refund me after 30 days! I would like a manager to return my call and will be reporting you to the ombudsman