Running for paying the claim of funeral

I'm very disappointed by this company but the way they talk on tv you can trust them but join them you we see their true colors, I putted the claim of the funeral to the now it's difficult to pay the claim , I need to burry the men he is in motual now waiting for his grave but assupol says they are investigating but when I was paying the premium they never investigat and it's clear if they don't want to pay they will say I fail their investigation, my heart is the blood I trusted them too much , I really need God to help me now , it's clear they ran to pay I noted their questions , coz they have the BI form , death certificate and everything the need but they even dropped a call when we were still talking , I'm helpless now I really need the power of god to fight for us I don't have power to face a big company like assupol , I'm going to change the date of the funeral now because the say they will investigate and come back to me if when I don't know because they didn't tell me yooooo