Running around and not answering my emails to follow up on “requested documents “ that i am due to submit.

I took out a funeral policy and have been with Sanlam since 2013. I recently noticed that my mother’s ID number was captured wrong (the last few digits contained letters). I then emailed Sanlam on the 5th October 2025 regarding the matter . On the email i also attached a copy of both my ID as the premium payer & that of the insured. I followed up with a call to confirm that my email was received. i was told to wait 7 days to receive an sms with feedback. After a weeks i received an sms from Sanlam stating that “i CANNOT be assisted on the matter”. I contacted them again asking what the issue was and what they meant by their sms. After almost 15 minutes i was told issues was resolved and system updated. A week later i am receiving emails from Sanlam regarding documents i am due to submit and the emails do not specify what documents and what they re required for. i have sent i over 4 emails, request med a call back to get clarification however Sanlam is not responding. Today again i received the same email and they state it i the Last request for documents and i have no clue what that is. I am really frustrated and considering moving to a company that will be transparent and reachable.