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Poppy R

1 reviews | Active since Nov 2010

14 Aug 2024, 12:29

RUDE ZINHLE

I spoke to Zinhle from Sanlam capetown.pensioner department, which she was so rude to us.A senior citizen told her that she cannot hear clearly so I must assist she refuse and being rude and hang up the call.what a disrespect to an elder person.

0
Replies (5)
Sanlam
Sanlam's reply14 Aug 2024, 13:34
Official
Good day Poppy

We are sorry to learn of your negative service experience and have arranged for the matter to be investigated.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply15 Aug 2024, 10:23
Official
Good day Poppy

We have received feedback that the Client Care Centre has sent you an email.

Please be so kind as to respond to it.

Regards
Sanlam Client Care

Best regards,

PR
Poppy R's update24 Aug 2024, 09:08
Reviewer Update
Thank you Celia she has been so kind and patience , she is busy assisting me with the matter
Sanlam
Sanlam's reply24 Aug 2024, 10:38
Official
Good morning Poppy

Thank you for taking the time to provide us with this feedback.

We appreciate it.

Regards
Sanlam Client Care

Best regards,

PR
Poppy R's update24 Aug 2024, 10:51
Reviewer Update
Youre welcome