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malebo M
1 reviews | Active since Dec 2021
17 Mar 2022, 10:44
rude teamleader
called sanlamsky to get feedback on my query spoke to Lilian and her team leader who dropped the phone without assisting me, i am really angry that its taking 3 months to resolve a simple query
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
17 Mar 2022, 11:26Dear Malebo
Please accept our apology for the poor service received. We have escalated your matter to the responsible team for further investigation.
Regards
Sanlam Client Relations
Please accept our apology for the poor service received. We have escalated your matter to the responsible team for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply17 Mar 2022, 11:26
Official
Dear Malebo
Please accept our apology for the poor service received. We have escalated your matter to the responsible team for further investigation.
Regards
Sanlam Client Relations
Please accept our apology for the poor service received. We have escalated your matter to the responsible team for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
18 Mar 2022, 12:05Dear Malebo
We received feedback that one of our consultants called you and confirmed that they are looking into your matter. They will provide you with further feedback.
Regards
Sanlam Client Relations
We received feedback that one of our consultants called you and confirmed that they are looking into your matter. They will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's reply18 Mar 2022, 12:05
Official
Dear Malebo
We received feedback that one of our consultants called you and confirmed that they are looking into your matter. They will provide you with further feedback.
Regards
Sanlam Client Relations
We received feedback that one of our consultants called you and confirmed that they are looking into your matter. They will provide you with further feedback.
Regards
Sanlam Client Relations
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malebo M's updateReviewer Update
18 Mar 2022, 14:48Good day
yesterday called for feedback as I knew feedback will not be provided, i was informed claim escalated like i was told three months back .
so only today i was informed that my query was not resolved due to incomplete documents . meaning no one was attending to my query only today i was called , but you are quick to respond on hello peter
yesterday called for feedback as I knew feedback will not be provided, i was informed claim escalated like i was told three months back .
so only today i was informed that my query was not resolved due to incomplete documents . meaning no one was attending to my query only today i was called , but you are quick to respond on hello peter
mM
malebo M's update18 Mar 2022, 14:48
Reviewer Update
Good day
yesterday called for feedback as I knew feedback will not be provided, i was informed claim escalated like i was told three months back .
so only today i was informed that my query was not resolved due to incomplete documents . meaning no one was attending to my query only today i was called , but you are quick to respond on hello peter
yesterday called for feedback as I knew feedback will not be provided, i was informed claim escalated like i was told three months back .
so only today i was informed that my query was not resolved due to incomplete documents . meaning no one was attending to my query only today i was called , but you are quick to respond on hello peter
Sanlam's replyOfficial
18 Mar 2022, 14:54Dear Malebo
Our team has confirmed that they are investigating as to why your e-mail was not received. We are sorry for the poor service you have received. We trust that the responsible team will resolve your matter shortly.
Regards
Client Relations
Our team has confirmed that they are investigating as to why your e-mail was not received. We are sorry for the poor service you have received. We trust that the responsible team will resolve your matter shortly.
Regards
Client Relations
Sanlam's reply18 Mar 2022, 14:54
Official
Dear Malebo
Our team has confirmed that they are investigating as to why your e-mail was not received. We are sorry for the poor service you have received. We trust that the responsible team will resolve your matter shortly.
Regards
Client Relations
Our team has confirmed that they are investigating as to why your e-mail was not received. We are sorry for the poor service you have received. We trust that the responsible team will resolve your matter shortly.
Regards
Client Relations