Rude staff

Item: Sanlam
Rating: 1
Author: Matmi M

Today phoned sanlam money saver credit card department spoke to a guy called shay he was rude from the beginning and alot off silence I asked him about the money that was taken out my account he seemed to be very tired and moody and unprofessional and seems he didn't want to help me he said I must contact bolt to get the money back and I just cut the call it went to rating ****en puss

Helpful (0)

Replies (4)

Sanlam's replyOfficial

24 May 2023, 13:12

Good day Matmi

We are sorry to hear of your negative service experience. Your complaint has been escalated to the relative team to assist you.

Regards
Sanlam Client Care

Sanlam's reply24 May 2023, 13:12

Official

Good day Matmi

We are sorry to hear of your negative service experience. Your complaint has been escalated to the relative team to assist you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

30 May 2023, 10:31

Good day Matmi

We have received confirmation that your complaint has been acknowledged and that you will receive further feedback.

Regards
Sanlam Client Care

Sanlam's reply30 May 2023, 10:31

Official

Good day Matmi

We have received confirmation that your complaint has been acknowledged and that you will receive further feedback.

Regards
Sanlam Client Care

Matmi M's updateReviewer Update

11 Jan 2024, 08:19

Still waiting

Matmi M's update11 Jan 2024, 08:19

Reviewer Update

Still waiting

Sanlam's replyOfficial

11 Jan 2024, 08:43

Good morning Matmi

Thank you for your message.

Please provide us with more information on what you are still waiting for.

On receipt of this information, we will escalate the matter for assistance.

Regards
Sanlam Client Care

Sanlam's reply11 Jan 2024, 08:43

Official