Rude Sanlam call centre staff....

I am a customer of Sanlam for many years. Sanlam does have the rudest call centre people. A lady called me and said that she was calling from Sanlam and want to tell me about what they have to offer. I said to her that I was retrenched and do not want to do any more commitments. And she just put the phone down on me....As if she was cross that I do not want to make more commitments. Now when someone call me and say that they call me from Sanlam - I will cut the call immediately. Cant believe that people can say that they are calling on behalf of a company and be rude at the same time.....And why do Sanlam let English people call Afrikaans people. I am always served in my own language on my policies. If they have my number - they surely know my home language. The client must now speak their chosen language......therefore I write this review in English....