Rude Customer Service agent

Item: Sanlam
Rating: 1
Author: Mabutho M

I'm very disappointed with the service I received from Ms Nomfundo ***) on 26 July 2023 around 16:12. The Consultant was very unprofessional and rude.

Secondly, when I took out a Policy with Sanlam I indicated that they should debit on the 25th of each month, however, they choose to debit on the 1st of each month. I'm very disgusted with their service.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

26 Jul 2023, 16:28

Good day Mabutho

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply26 Jul 2023, 16:28

Official

Good day Mabutho

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

27 Jul 2023, 12:37

Good afternoon Mabutho

We have received feedback that you have been assisted.

Regards
Sanlam Client Care

Sanlam's reply27 Jul 2023, 12:37

Official

Good afternoon Mabutho

We have received feedback that you have been assisted.

Regards
Sanlam Client Care