KS
Kimberley S
1 reviews | Active since Jun 2014
20 Dec 2019, 20:18
Rude and unprofessional behavior
I have a loan with sanlam of which a debit order goes off every month. So they decided to take a 2nd installment in the middle of this month without my consent and I reversed it. A very and extremely rude woman called me and behaved in a very ********* manner. If these are the kind of consultants that sanlam hire then I'm ashamed to be associated with them.
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Replies (2)
Sanlam's replyOfficial
20 Dec 2019, 20:42Good day
We will escalate it to the relevant department for an urgent investigation.
Regards
Client Relations
We will escalate it to the relevant department for an urgent investigation.
Regards
Client Relations
Sanlam's reply20 Dec 2019, 20:42
Official
Good day
We will escalate it to the relevant department for an urgent investigation.
Regards
Client Relations
We will escalate it to the relevant department for an urgent investigation.
Regards
Client Relations
Sanlam's replyOfficial
23 Dec 2019, 10:28Good day Kimberley
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply23 Dec 2019, 10:28
Official
Good day Kimberley
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations