KS
Kgomotso S

1 reviews | Active since Aug 2025

28 Aug 2025, 09:32

Rude and unhelpful Sanlamsky Consultant

Your customer service consultants are the worst,closing tickets, hanging up calls without resolving issues.Unfortunately for this company it's the first form of contact that will burn Sanlam to the ground.Unhelpful,rude,I repeat UNHELPFUL consultants.It makes me wonder do they even invest in training their employees on customer service skills even the basics like problem solving? Please don't bother sending an automated response to this review,I have lodged a complaint with the Ombudsman maybe something will come from it because it takes a third party to remind you to do your job diligently right????

0
Replies (2)
Sanlam
Sanlam's reply28 Aug 2025, 09:40
Official
Good day Kgomotso

We’re sorry to hear about your experience. This is not the service standard we aim to deliver, and we’ll escalate your concerns for review. Since you’ve referred the matter to the Ombudsman, we’ll cooperate fully.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply28 Aug 2025, 12:25
Official
Good afternoon, Kgomotso

We have been informed that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care