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JG
Jacques G

1 reviews | Active since Mar 2016

14 Jul 2025, 15:20

Round 2 @ Sanlam Gap Cover Nightmare

@Sanlam Gap Cover - submitted my claim 2 weeks ago and still no feedback on my claim....................this is now the second time I'm having to deal with the shocking service and empty promises. Please pay out my claim.

0
Replies (14)
Sanlam
Sanlam's reply14 Jul 2025, 15:27
Official
Good afternoon Jacques
We are sorry to hear about this and have reached out to the responsible team for assistance.

Regards
Sanlam Client Care 
JG
Jacques G's update16 Jul 2025, 10:18
Reviewer Update
Same old story............promises but no result. I contacted Sanlam Gap Cover yesterday and discovered that my claim hadn't even been captured - submitted the claim on the 3 July 2025.
WARNING TO THOSE OUT THERE: STAY AWAY FROM SANLAM GAP COVER
Sanlam
Sanlam's reply16 Jul 2025, 10:29
Official
Good morning Jacques

We have followed up with Sanlam Gapcover earlier today and are now waiting on feedback from them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Jul 2025, 14:00
Official
Good afternoon Jacques

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
JG
Jacques G's update17 Jul 2025, 14:58
Reviewer Update
Good day,

Yes, but yet again promises and no delivery. Just got off the phone with Sanlam Gap Cover and know one knows what's happening and was on hold for almost 30 minutes, while the consultant was trying to get hold of the assessor. THIS IS UNACCEPTABLE AND ESPECIALLY FOR A COMPANY FALLING UNDER THE SANLAM UMBRELLA.
Sanlam
Sanlam's reply17 Jul 2025, 15:04
Official
Good afternoon Jacques

Be assured that the matter is receiving urgent attention and Sanlam Gapcover will be in touch with you again.

Regards
Sanlam Client Care
JG
Jacques G's update20 Jul 2025, 11:52
Reviewer Update
Waiting in anticipation for a call...............guess what - nothing?????????? PROMISES AND NO ACTION.
JG
Jacques G's update20 Jul 2025, 11:55
Reviewer Update
I expect this claim to be finalised and settled by 25 July 2025. My next step is the Ombudsman............I can't believe that SANLAM allows this kind of service..........SHOCKING
Sanlam
Sanlam's reply20 Jul 2025, 12:42
Official
Good afternoon, Jacques

We have relayed your message to Sanlam Gapcover.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply21 Jul 2025, 16:30
Official
Good afternoon Jacques

We have received feedback that Sanlam Gapcover has been in touch with you.

Regards
Sanlam Client Care
JG
Jacques G's update21 Jul 2025, 23:54
Reviewer Update
Correct......claim only loaded now and requesting further documentation........told them I have sent the information and all is there......got frustrated and the consultant would call me back with further update.......and so I wait........this is just unbelievable........THIS IS CAUSING SO MUCH STRESS AND ANXIETY. NOT ON SANLAM
JG
Jacques G's update26 Jul 2025, 12:37
Reviewer Update
And again we wait.......all promises and no delivery. I can't believe that Sanlam Gap Cover still exists......I received and made several calls but still no luck of my claim been paid out. @CEO OF SANLAM - YOU HAVE A SERIOUS PROBLEM WITH YOUR GAP PRODUCT.......PLEASE ADDRESS THE ISSUES IN THIS DEPARTMENT. This has caused me severe anxiety and unnecessary stress and for somebody already suffering from severe depression and anxiety.
Sanlam
Sanlam's reply27 Jul 2025, 10:19
Official
Good day Jacques

Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.

Regards
Sanlam Client Care
JG
Jacques G's update28 Jul 2025, 16:42
Reviewer Update
PLEASE can you take this seriously......I've had no feedback on this matter today.....THIS IS NOT ON.......SHAME ON YOU SANLAM