KE
Kristi E
1 reviews | Active since Aug 2025
12 Aug 2025, 19:26
ROT forms and claims
Absolutely pathetic!! Claims take 6 weeks whatever!! I've been waiting 9 weeks, takes them 8 weeks to send me incomplete forms (ROT) which I then completed on THEIR behalf (keep in mind I'm moving from Sanlam Corporate to Sanlam RA) follow up with Corporate what is happening with my claim only to be told they are still waiting for the signed ROT forms which is SANLAM. Promised to get daily updates hahaha, customer service is pathetic, still waiting for responses to my emails, Complaints department, customer service department and the financial adviser they appoint couldn't be bothered.
I'm extremely unhappy and wish I had of just transferred my pension to another provider and not stayed with Sanlam
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
12 Aug 2025, 19:32Good evening Kristi
We apologise for your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We apologise for your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply12 Aug 2025, 19:32
Official
Good evening Kristi
We apologise for your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We apologise for your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Best regards,
KE
Kristi E's updateReviewer Update
14 Aug 2025, 18:51Guess what 2 days later and not one person from Sanlam has contacted me and the person earning commission on my portfolio every month does even bother to reply to ANY of my emails.
Where is the assistance you arranged from the responsible team?
Where is the assistance you arranged from the responsible team?
KE
Kristi E's update14 Aug 2025, 18:51
Reviewer Update
Guess what 2 days later and not one person from Sanlam has contacted me and the person earning commission on my portfolio every month does even bother to reply to ANY of my emails.
Where is the assistance you arranged from the responsible team?
Where is the assistance you arranged from the responsible team?
Sanlam's replyOfficial
14 Aug 2025, 19:02Good evening Kristi
We have already followed up on the matter and have requested for urgent assistance.
Regards
Sanlam Client Care
We have already followed up on the matter and have requested for urgent assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 Aug 2025, 19:02
Official
Good evening Kristi
We have already followed up on the matter and have requested for urgent assistance.
Regards
Sanlam Client Care
We have already followed up on the matter and have requested for urgent assistance.
Regards
Sanlam Client Care
Best regards,
KE
Kristi E's updateReviewer Update
14 Aug 2025, 19:19Thank you, I appreciate it.
Will let you know by COB on Monday if anything has changed
Will let you know by COB on Monday if anything has changed
KE
Kristi E's update14 Aug 2025, 19:19
Reviewer Update
Thank you, I appreciate it.
Will let you know by COB on Monday if anything has changed
Will let you know by COB on Monday if anything has changed
KE
Kristi E's updateReviewer Update
15 Aug 2025, 11:22Just an update I've received a call from a very helpful lady (not sure if I'm allowed to post her name here) from Sanlam Corporate who is trying to assist me, as Sanlam Corporate is waiting for the completed and signed forms from Sanlam Life to complete the transfer of funds.
Not sure why Sanlam Life is taking over 8 weeks to complete , sign and submit the forms to Sanlam Corporate if you could please assist Sanlam Corporate with getting this from Sanlam Life I would highly appreciate it.
Not sure why Sanlam Life is taking over 8 weeks to complete , sign and submit the forms to Sanlam Corporate if you could please assist Sanlam Corporate with getting this from Sanlam Life I would highly appreciate it.
KE
Kristi E's update15 Aug 2025, 11:22
Reviewer Update
Just an update I've received a call from a very helpful lady (not sure if I'm allowed to post her name here) from Sanlam Corporate who is trying to assist me, as Sanlam Corporate is waiting for the completed and signed forms from Sanlam Life to complete the transfer of funds.
Not sure why Sanlam Life is taking over 8 weeks to complete , sign and submit the forms to Sanlam Corporate if you could please assist Sanlam Corporate with getting this from Sanlam Life I would highly appreciate it.
Not sure why Sanlam Life is taking over 8 weeks to complete , sign and submit the forms to Sanlam Corporate if you could please assist Sanlam Corporate with getting this from Sanlam Life I would highly appreciate it.
Sanlam's replyOfficial
15 Aug 2025, 12:16Good day Kristi
Thank you for sharing your update with us. We appreciate your patience and are prioritising this to avoid further delay.
Regards
Sanlam Client Care
Thank you for sharing your update with us. We appreciate your patience and are prioritising this to avoid further delay.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply15 Aug 2025, 12:16
Official
Good day Kristi
Thank you for sharing your update with us. We appreciate your patience and are prioritising this to avoid further delay.
Regards
Sanlam Client Care
Thank you for sharing your update with us. We appreciate your patience and are prioritising this to avoid further delay.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
15 Aug 2025, 15:58Hello Kristi
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply15 Aug 2025, 15:58
Official
Hello Kristi
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Best regards,