MM
Mthokozisi M
1 reviews | Active since Jan 2015
04 Dec 2020, 14:48
Rogue and unjust administrative action by Sanlam
I infuriated by Sanlam unilateral decision to alter credit agreement debit order dates on my personal loan. whilst a majority of credit and financial service providers offer a suggestion to their clients to switch debit order dates during December, Sanlam acts in a hostile and administratively unjust action to instruct me when they will debit my account. i do not approve of these action. i am writing this review, after my failed attempt at reaching their "friendly customer service personnel" as promised on the sms.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
04 Dec 2020, 15:07 Dear Mthokozisi
We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Dec 2020, 15:07
Official
Dear Mthokozisi
We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
07 Dec 2020, 08:45Dear Mthokozisi
Thank you for your details. Your matter was escalated to the responsible team for further investigation. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the responsible team for further investigation. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply07 Dec 2020, 08:45
Official
Dear Mthokozisi
Thank you for your details. Your matter was escalated to the responsible team for further investigation. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the responsible team for further investigation. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
07 Dec 2020, 13:05Dear Mthokozisi
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply07 Dec 2020, 13:05
Official
Dear Mthokozisi
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations