RS
Rhona S
1 reviews | Active since Jul 2023
01 Jul 2025, 22:29
Robot response daily,poor service
Hi, I paid instalment in May and the debit went through on the 1st of June, I called financial provider as I didn't know the new account to be used as of 01 June 2025. I was told that money will reverse in 7 business account because Sanlam is using Africanbank for repayments, but till today nothing has been resolved.
The only communication is auto response about getting help after 48hrs, Abigail requested proof of payment it as sent,to date there's no feedback that yes indeed the amount paid has been reverse to the new account. Instead to my surprise im still debited today.
What a phayhetic service from the guy whotook my call when I alert Sanlam about payment, he sounded distracted and less interested of my issue. No human intervention for a whole month but debiting it's not forgotten.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
02 Jul 2025, 07:40Good day Rhona
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply02 Jul 2025, 07:40
Official
Good day Rhona
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
RS
Rhona S's updateReviewer Update
03 Jul 2025, 09:19What a nerve to hang up the phone because I don't want to give my bank statement, the matter is not resolved. New thing is you are unable to open PDF, really Abigail ,such you ask your IT and you are able to get my money from SASFIN with my particulars as you are able to debit and you have my profile. You named me Mr Hoster Sesale ,the agent was on blue Monday, POP requested twice now I must change PDF to something else and my bankstatement ,what else will be required??? Manager can call me with my money in the account or I will have to stop payment and inform my bank until the matter is resolved. I sent the screenshot as I suggested since I have to suggest IT and SASFIN. What a waste of call and another 48hrs auto response
RS
Rhona S's update03 Jul 2025, 09:19
Reviewer Update
What a nerve to hang up the phone because I don't want to give my bank statement, the matter is not resolved. New thing is you are unable to open PDF, really Abigail ,such you ask your IT and you are able to get my money from SASFIN with my particulars as you are able to debit and you have my profile. You named me Mr Hoster Sesale ,the agent was on blue Monday, POP requested twice now I must change PDF to something else and my bankstatement ,what else will be required??? Manager can call me with my money in the account or I will have to stop payment and inform my bank until the matter is resolved. I sent the screenshot as I suggested since I have to suggest IT and SASFIN. What a waste of call and another 48hrs auto response
RS
Rhona S's updateReviewer Update
03 Jul 2025, 09:26I suggest that you correct my name and surname, use the screenshot I sent for date when payment was made to SASFIN on the 24 May 2025, call SASFIN to validate and refund my money to the same account number.Simple process
RS
Rhona S's update03 Jul 2025, 09:26
Reviewer Update
I suggest that you correct my name and surname, use the screenshot I sent for date when payment was made to SASFIN on the 24 May 2025, call SASFIN to validate and refund my money to the same account number.Simple process
Sanlam's replyOfficial
03 Jul 2025, 09:31Good day Rhona
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Sanlam's reply03 Jul 2025, 09:31
Official
Good day Rhona
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Jul 2025, 09:19Good day Rhona
This is to confirm that you have been contacted via email. Please respond to the email as Sanlam Reality is in the process of addressing your complaint.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email as Sanlam Reality is in the process of addressing your complaint.
Regards
Sanlam Client Care
Sanlam's reply04 Jul 2025, 09:19
Official
Good day Rhona
This is to confirm that you have been contacted via email. Please respond to the email as Sanlam Reality is in the process of addressing your complaint.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email as Sanlam Reality is in the process of addressing your complaint.
Regards
Sanlam Client Care
RS
Rhona S's updateReviewer Update
04 Jul 2025, 10:52Hi,I had to go to the bank because I was tired of being asked to send the POP and bank statement in a way SANLAM wants it and got my bank statement. My bank confirmed payment reversed and I didn't notice. It took so many follow-ups, but I am happy that human intervention of Siyambulela was a successful and showing interest in resolving the issue.Thank you
RS
Rhona S's update04 Jul 2025, 10:52
Reviewer Update
Hi,I had to go to the bank because I was tired of being asked to send the POP and bank statement in a way SANLAM wants it and got my bank statement. My bank confirmed payment reversed and I didn't notice. It took so many follow-ups, but I am happy that human intervention of Siyambulela was a successful and showing interest in resolving the issue.Thank you