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Nhlonipho N
1 reviews | Active since Feb 2021
23 Jun 2022, 17:10
*******
I got an sms saying i should do a manual payment because you couldn't deduct on my payslip, which is incorrect the transaction is there on my payslip for that particular policy, do not try to rob me! Why i should pay a premium twice for the same policy in a single month
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
23 Jun 2022, 18:31Dear Nhlonipho
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply23 Jun 2022, 18:31
Official
Dear Nhlonipho
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
24 Jun 2022, 14:06Good day Nhlonipho
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply24 Jun 2022, 14:06
Official
Good day Nhlonipho
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
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Nhlonipho N's updateReviewer Update
27 Jun 2022, 18:49But today i received communication from sanlum sky saying they did not deduct for some odd reason i have that transaction on payslip, is there any other company by the name of sanlum with the same department as yours, if you are now denying even after i have sent proof a number of times.
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Nhlonipho N's update27 Jun 2022, 18:49
Reviewer Update
But today i received communication from sanlum sky saying they did not deduct for some odd reason i have that transaction on payslip, is there any other company by the name of sanlum with the same department as yours, if you are now denying even after i have sent proof a number of times.
Sanlam's replyOfficial
28 Jun 2022, 09:37Dear Nhlonipho
Your comments are noted. We will escalate it again with SKY and request for further information.
Regards
Client Relations
Your comments are noted. We will escalate it again with SKY and request for further information.
Regards
Client Relations
Sanlam's reply28 Jun 2022, 09:37
Official
Dear Nhlonipho
Your comments are noted. We will escalate it again with SKY and request for further information.
Regards
Client Relations
Your comments are noted. We will escalate it again with SKY and request for further information.
Regards
Client Relations
Sanlam's replyOfficial
29 Jun 2022, 22:02Good day Nhlonipho
Sky has requested that you please send them a copy of the salary advise that you are referring to so that they may investigate further.
Regards
Sanlam Client Relations
Sky has requested that you please send them a copy of the salary advise that you are referring to so that they may investigate further.
Regards
Sanlam Client Relations
Sanlam's reply29 Jun 2022, 22:02
Official
Good day Nhlonipho
Sky has requested that you please send them a copy of the salary advise that you are referring to so that they may investigate further.
Regards
Sanlam Client Relations
Sky has requested that you please send them a copy of the salary advise that you are referring to so that they may investigate further.
Regards
Sanlam Client Relations
NN
Nhlonipho N's updateReviewer Update
30 Jun 2022, 07:40I did send my payslip, you are showing how unreliable your company is, if you are taking so many days to resolve a simple issue how difficult will it be when i am no longer here and my family has to claim
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Nhlonipho N's update30 Jun 2022, 07:40
Reviewer Update
I did send my payslip, you are showing how unreliable your company is, if you are taking so many days to resolve a simple issue how difficult will it be when i am no longer here and my family has to claim
Sanlam's replyOfficial
30 Jun 2022, 10:03Good day Nhlonipho
We have asked the consultant to call you.
Regards
Sanlam Client Relations
We have asked the consultant to call you.
Regards
Sanlam Client Relations
Sanlam's reply30 Jun 2022, 10:03
Official
Good day Nhlonipho
We have asked the consultant to call you.
Regards
Sanlam Client Relations
We have asked the consultant to call you.
Regards
Sanlam Client Relations
NN
Nhlonipho N's updateReviewer Update
30 Jun 2022, 17:02How long should i wait? Maybe i should refer this matter to Fais ombudsman because really you are failing me, it 15 days after you deducted on my payslip and you are still saying you did not. While the transaction is reflected on the payslip, I have sent my payslip a number of time as proof but no willingness at all in resolving this matter.
NN
Nhlonipho N's update30 Jun 2022, 17:02
Reviewer Update
How long should i wait? Maybe i should refer this matter to Fais ombudsman because really you are failing me, it 15 days after you deducted on my payslip and you are still saying you did not. While the transaction is reflected on the payslip, I have sent my payslip a number of time as proof but no willingness at all in resolving this matter.
Sanlam's replyOfficial
01 Jul 2022, 13:27Good day Nhlonipho
Please accept our apology for not yet been contacted, we have escalated your matter again with Sanlam Sky.
Regards
Sanlam Client Relations
Please accept our apology for not yet been contacted, we have escalated your matter again with Sanlam Sky.
Regards
Sanlam Client Relations
Sanlam's reply01 Jul 2022, 13:27
Official
Good day Nhlonipho
Please accept our apology for not yet been contacted, we have escalated your matter again with Sanlam Sky.
Regards
Sanlam Client Relations
Please accept our apology for not yet been contacted, we have escalated your matter again with Sanlam Sky.
Regards
Sanlam Client Relations