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Phakama M
1 reviews | Active since Jul 2019
09 Jul 2019, 17:39
****** by Sanlam!!!
I took out a Sanlam Sky funeral policy years ago. When I went to cancel it on 24 June I found out, to my utter dismay, that there is no policy registered in my name. I have instead been paying premiums for someone else's policy. Someone I dont even know! A consultant in Pinetown helped me write a letter to Sanlam requesting that all my premiums be paid back. Its been two weeks but I havent received any feedback. Not even a call acknowledging my complaint or atleast promising an investigation. I want this resolved ASAP & my premiums paid back. I will be taking this further! Its ****************!!
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
09 Jul 2019, 17:41Dear Phakama
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply09 Jul 2019, 17:41
Official
Dear Phakama
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
10 Jul 2019, 10:11Dear Phakama
We received communication from the relevant department that contact was made and they are attending to your complaint.
Kind regards
Client Relations department
We received communication from the relevant department that contact was made and they are attending to your complaint.
Kind regards
Client Relations department
Best regards,
Sanlam's reply10 Jul 2019, 10:11
Official
Dear Phakama
We received communication from the relevant department that contact was made and they are attending to your complaint.
Kind regards
Client Relations department
We received communication from the relevant department that contact was made and they are attending to your complaint.
Kind regards
Client Relations department
Best regards,
Sanlam's replyOfficial
15 Jul 2019, 16:05Dear Phakama
We can confirm that the refund was paid today.
We trust that this resolves your complaint.
Regards
Client Relations
We can confirm that the refund was paid today.
We trust that this resolves your complaint.
Regards
Client Relations
Best regards,
Sanlam's reply15 Jul 2019, 16:05
Official
Dear Phakama
We can confirm that the refund was paid today.
We trust that this resolves your complaint.
Regards
Client Relations
We can confirm that the refund was paid today.
We trust that this resolves your complaint.
Regards
Client Relations
Best regards,