Ridiculous service

Sanlam has got to be the most *********** company I know. They're ************* and dishonest. They're communication with clients sucks. Its almost a year and our case still has not been sorted they keep telling us about investigations and disagreements but there's no proof of these things anywhere and what's worse I am the one calling them asking for information that should be shared with me regardless at this point I have no idea what to do.