Ridiculous Procedures for Death Claims

My father recently passed and he was a Sanlam client. My mother is the beneficiary and she had a stroke last year so she's unable to speak, write or walk. During this time, wanting to claim from Sanlam, I'm so angry at the inconvenience we've been caused as we try to claim the money my dad paid to the company while grieving. We've had to fill out countless number of forms, with irrelevant information and questions! All we want is what rightly belongs to us ( as my Dad's family). All this nonsense and senseless forms we have to fill out is such an inconvenience for any family that has lost a loved one. Their process of death claims is disgusting and inhumane, no one needs to suffer like this for monies that belong to them. Every other company has made it a simple process by requesting a death certificate, id copies and beneficiary details in order to make a claim, but Sanlam chooses to make this a more difficult process for it's client. My mother cannot sign for herself, so we have to go to the police station to get stamps for all their forms. This could simply be done in their offices because it will right in front of them! They've asked for information regarding other policies the beneficiary will be claiming from. How is this private information is related to Sanlam is unbeknown to me.

This whole process has definitely made me think twice about dealing with companies such as Sanlam, they will do whatever it takes not to pay out! I certainly will not recommend investing with them for my own families sake.