Ridiculous claim service

<p> </p> <p>Hi,</p> <p>I submitted my late father’s claim in Jan 2017 and made a follow up in Feb only to be informed that it was not processed due to outstanding information from my sister, I guess Sanlam was expecting us to suck that out of our thumbs since no one phoned to advise or request the info, I then sent all the required documentation on the 22 Feb 2017 to date we are still waiting for someone/anyone from Sanlam to provide feedback. I'm tired of following up as the call centre agents don't even know what to tell me anymore. The 15 days turnaround time moved to 20 days and then months.</p> <p>Maybe the pay-out will take place after my father's 1 year death anniversary.</p> <p>The funny thing is that Sanlan was always on time to debit my father's account and now that he is late, he means nothing to them hence the lack of interest and communication.</p> <p>One can only wonder if Sanlam actually cares about their reputation or their clients... Or maybe their motto is out of “sight out of mind” since there are not making money from my father he is meaningless to them and careless about his children.</p> <p>One can only wonder!?!?!?!?!?!?!?</p> <p>Musa Mavuso</p> <p> </p>