Review Title: Assupol’s "Audit" & "Validation" is a delay tactic while families suffer – *** Review Body: I am writing this out of pure frustration and anger. I submitted a funeral claim for H Booysen (***) on 23 December 202

Review Title: Assupol’s "Audit" & "Validation" is a delay tactic while families suffer – *** Review Body: I am writing this out of pure frustration and anger. I submitted a funeral claim for H Booysen (***) on 23 December 2025. It has been 16 days, and I am still being told the claim is "under audit" and needs "validation." Why must every single detail be "validated" and "audited" only when it is time to pay? When Assupol takes our premiums every month, they don't "audit" the money—they take it immediately. But when a family is grieving and needs to bury a loved one, suddenly there are endless internal processes, "urgent reviews," and "audits" that lead to nowhere. A funeral claim is meant to be settled in 24 to 48 hours precisely because a death is an emergency. By delaying this for over two weeks, Assupol is failing its basic promise to its clients. I have been dealing with Complaint #*** department, who promised an urgent update yesterday morning. Since then, silence. It is insensitive and unprofessional to leave a family in financial limbo while you "validate" a claim that should have been paid last year. I have now reported this matter to the National Financial Ombud. Assupol, stop hiding behind "audits" and pay the claim today. Your delay is an insult to the deceased and a burden on the living.