Retirement portfoloi

I have sent several emails requesting assistance with accessing my portfolio, but unfortunately I have not received the support I expected. At this point, I am beginning to question whether some customers are prioritised over others. If that is the case, please let me know so that I can consider moving my pension fund to an institution that takes client service more seriously. Since your recent website update, I have been unable to access my portfolio. I attempted to reset my password using the “Reset Password” option, but because I have also forgotten the username linked to my account, I am unable to proceed any further. What is even more concerning is that I have repeatedly been promised a callback or follow-up assistance, which has not happened. Even some government departments provide better customer service and communication. Please urgently assist me with regaining access to my portfolio, as I am currently unable to log in due to forgetting both my username and password. I would appreciate it if someone could call me directly or attend to this matter as soon as possible.