Retirement Policy ( Two Pot)

I'm so disappointed with Sanlam regarding my retirement policy. I registered on their portal so I can access my two port, the portal is not picking up my policies. I've called the service center several times and I get sent from pilar to post to get help and each time I get different information, not to mention I have to wait more than an hour on the phone. I was not going to take my two pot but unfortunately I ran into an emergency and I cannot even get funds for my emergency. I've been trying to get help for over two weeks now.