DP
Dione P
1 reviews | Active since Oct 2020
18 Jan 2022, 11:29
Retirement fund payout
I have been phoning sanlam for the past 2 weeks with no success. I am waiting for my retirement fund payout. Whenever I phone the call centre I get the same feedback " we still require documents from your employer" , however ALL documents was sent. I need this to be fixed ASAP because I am not finding any joy in this and I need to use my airtime daily to phone. I need SANLAM to phone me and tell me how this will be fixed and when. *** or ***. Reference number ***3
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Replies (3)
Sanlam's replyOfficial
18 Jan 2022, 11:50Dear Dione
We are sorry to hear of your experience with us. We have escalated your matter to our Pensions team for further handling.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to our Pensions team for further handling.
Regards
Sanlam Client Relations
Sanlam's reply18 Jan 2022, 11:50
Official
Dear Dione
We are sorry to hear of your experience with us. We have escalated your matter to our Pensions team for further handling.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to our Pensions team for further handling.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
18 Jan 2022, 15:51Dear Dione
Our team confirmed that they tried calling you but could not reach you. They have sent you an e-mail confirming that they are investigating and will provide you with further feedback.
Regards
Sanlam Client Relations
Our team confirmed that they tried calling you but could not reach you. They have sent you an e-mail confirming that they are investigating and will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's reply18 Jan 2022, 15:51
Official
Dear Dione
Our team confirmed that they tried calling you but could not reach you. They have sent you an e-mail confirming that they are investigating and will provide you with further feedback.
Regards
Sanlam Client Relations
Our team confirmed that they tried calling you but could not reach you. They have sent you an e-mail confirming that they are investigating and will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
24 Jan 2022, 13:08Dear Dione
We were informed that our team provided you with feedback. If you have any further enquiries, please feel free to contact the consultant directly.
Regards
Sanlam Client Relations
We were informed that our team provided you with feedback. If you have any further enquiries, please feel free to contact the consultant directly.
Regards
Sanlam Client Relations
Sanlam's reply24 Jan 2022, 13:08
Official
Dear Dione
We were informed that our team provided you with feedback. If you have any further enquiries, please feel free to contact the consultant directly.
Regards
Sanlam Client Relations
We were informed that our team provided you with feedback. If you have any further enquiries, please feel free to contact the consultant directly.
Regards
Sanlam Client Relations