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cG
claire G

1 reviews | Active since Jun 2014

25 Oct 2025, 06:23

Retirement fund is not showing up under my profile!!

Sanlam have changed their online portal and now my products are not available. They are not open on week ends, so have to wait until Monday to see whether my retirement fund is still there? Rey concerning. No confidence that my financial retirement is safe!!

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Replies (4)
Sanlam
Sanlam's reply25 Oct 2025, 09:47
Official
Good morning, Claire

We are sorry to learn that your retirement fund product is not reflecting on your profile.

The matter has been escalated to Sanlam Corporate for their assistance.

As they are not open over weekends, you are correct, they will only reach out to you on Monday.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Oct 2025, 10:01
Official
Good morning, Claire

Thank you for informing us that the matter has been resolved.

Regards
Sanlam Client Care
cG
claire G's update26 Oct 2025, 10:04
Reviewer Update
Yes, it has been. I appreciate the quick response.
Sanlam
Sanlam's reply26 Oct 2025, 10:13
Official
Only a pleasure, Claire.

Have a good day.

Regards
Sanlam Client Care