Item: Sanlam
Rating: 1
Author: Ann J.

AJ

Ann J.'s updateReviewer Update

25 Oct 2018, 16:50

I am saddened by how Sanlam handles their claims. I am writing to Hellpeter for the second time hoping they will handle the matter. They have a tendency of requesting documents and when you submit them for the claim to be process they ask for other documents. They have been doing this to me since 2014. I have no idea what to do anymore. I have emailed their Consultant Olwethu Hams who was assigned to the case a week ago but she never responded.

AJ

Ann J.'s update25 Oct 2018, 16:50

Reviewer Update

I am saddened by how Sanlam handles their claims. I am writing to Hellpeter for the second time hoping they will handle the matter. They have a tendency of requesting documents and when you submit them for the claim to be process they ask for other documents. They have been doing this to me since 2014. I have no idea what to do anymore. I have emailed their Consultant Olwethu Hams who was assigned to the case a week ago but she never responded.

AJ

Ann J.'s updateReviewer Update

25 Oct 2018, 16:53

APOLOGIES FOR THE ERRORS

AJ

Ann J.'s update25 Oct 2018, 16:53

Reviewer Update

APOLOGIES FOR THE ERRORS

Sanlam's replyOfficial

25 Oct 2018, 16:58

Good Day Ncebakazi,

We acknowledge receipt of your complaint. We will refer your complaint to the relevant department for further investigation.

Kind regards
Client Relations

Sanlam's reply25 Oct 2018, 16:58

Official

Good Day Ncebakazi,

We acknowledge receipt of your complaint. We will refer your complaint to the relevant department for further investigation.

Kind regards
Client Relations

Sanlam's replyOfficial

29 Oct 2018, 10:31

Dear Ncebakazi

We have been informed that Mrs Hams from our Sanlam Sky department made contact with you and informed you about the outstanding requirements.

Regards,

Client Relations

Sanlam's reply29 Oct 2018, 10:31

Official

Dear Ncebakazi

We have been informed that Mrs Hams from our Sanlam Sky department made contact with you and informed you about the outstanding requirements.

Regards,

Client Relations

AJ

Ann J.'s updateReviewer Update

29 Oct 2018, 10:44

There are no outstanding requirements. Everything was submitted. Please don't come with excuses. Hams said she has sent everything to claims department. My sister (Yolelwa) submitted at your head office in Cape Town. If there are missing documents, you have to contact your Cape Town office and the Krugersdorp branch where the other documents were submitted. I want this claim finalized before this year ends so I can part ways with you. I AM TIRED!

AJ

Ann J.'s update29 Oct 2018, 10:44

Reviewer Update

There are no outstanding requirements. Everything was submitted. Please don't come with excuses. Hams said she has sent everything to claims department. My sister (Yolelwa) submitted at your head office in Cape Town. If there are missing documents, you have to contact your Cape Town office and the Krugersdorp branch where the other documents were submitted. I want this claim finalized before this year ends so I can part ways with you. I AM TIRED!

Sanlam's replyOfficial

29 Oct 2018, 12:16

Thank you for your post. We will forward it to Ms Hams.

Regards,

Client Relations

Sanlam's reply29 Oct 2018, 12:16

Official

Thank you for your post. We will forward it to Ms Hams.

Regards,

Client Relations

AJ

Ann J.'s updateReviewer Update

30 Oct 2018, 09:33

Olwethu Hams has provided feedback and the way forward. She is handling the case. Thank you.

AJ

Ann J.'s update30 Oct 2018, 09:33

Reviewer Update

Olwethu Hams has provided feedback and the way forward. She is handling the case. Thank you.

Sanlam's replyOfficial

30 Oct 2018, 09:59

Thank you for the confirmation.
Kind Regards,
Client Relations

Sanlam's reply30 Oct 2018, 09:59

Official

Thank you for the confirmation.
Kind Regards,
Client Relations

Retirement Fund Claim - Sanlam