Retirement death Annuity Payout taking so long since 2010

My mother passed away in November 2010, claims to Sanlam were submitted with 3 months of death. The payout dragged until EOH Forensic Investigator called my dad in September 2017 telling us they are investigating claims that were not paid out.

The EOH lady was very hands on and helpful asked us all the questions, she even called external family members to confirm whatever information she wanted, she sent us forms that we need to fill in as beneficiaries of the deceased. She then forwarded all information she gathered to Sanlam in October 2017.

Ever since then Sanlam has been doing investigations on the claim, always further investigation every time when I call them.

The worst part is that they do not communicate at all. Their consultants are not friendly. They always say they will call me in an hour to 3 hours but they never call back.

I am really tired of calling Sanlam everyday with no progress. To think that its been 8 years with nothing happening. I personally will never join Sanlam for anthing. They are exhausting trust me.