Retirement

I retired end Sept 2024. Sanlam confirmed to my financial advisor that they received the docs and are busy processing. I tried to get hold of the employee benefits dept for 2weeks. I held on each time for more than an hour without someone assisting. Di you know how much airtime I used? I sent mails to the correct address and the whats apo line is also a no go. It said that it reached the max try later. No feedback at all. I also sent 2 mails today to *** and saw that it was read and that is all. Please I want to urgently know how far is my Retirement Withdrawal. It is so frustrating that Sanlam service is so poor. I contributed to the pension fund for 28years and decided not to invest anything with Sanlam.