MDB
Mbalentle Da'Jesus Busakwe
1 reviews | Active since Feb 2020
25 Apr 2022, 11:36
Retirement Annuity Balance
My advisor and ex employer made a once off payment to my Retirement Annuity and it's not reflecting anywhere on my documents. Can someone please tell me what is happening and in retrospect I want to terminate the entire plan with you guys.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
25 Apr 2022, 11:38Dear Mbalentle
We acknowledge receipt of your complaint. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
Sanlam's reply25 Apr 2022, 11:38
Official
Dear Mbalentle
We acknowledge receipt of your complaint. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
Sanlam's replyOfficial
26 Apr 2022, 13:32Good day, Mbalentle
We received feedback that you were contacted and assisted. Please complete the forms so that we may proceed further with your request.
Regards
Client Relations
We received feedback that you were contacted and assisted. Please complete the forms so that we may proceed further with your request.
Regards
Client Relations
Sanlam's reply26 Apr 2022, 13:32
Official
Good day, Mbalentle
We received feedback that you were contacted and assisted. Please complete the forms so that we may proceed further with your request.
Regards
Client Relations
We received feedback that you were contacted and assisted. Please complete the forms so that we may proceed further with your request.
Regards
Client Relations
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
26 Apr 2022, 15:46Hi.
I did respond and send all required documents. Please proceed with the refund and the termination of the RA.
I did respond and send all required documents. Please proceed with the refund and the termination of the RA.
MDB
Mbalentle Da'Jesus Busakwe's update26 Apr 2022, 15:46
Reviewer Update
Hi.
I did respond and send all required documents. Please proceed with the refund and the termination of the RA.
I did respond and send all required documents. Please proceed with the refund and the termination of the RA.
Sanlam's replyOfficial
27 Apr 2022, 19:47Dear Mbalentle
Thank you for your prompt response. The consultant will handle your matter further and keep you updated on the progress thereof.
Regards
Client Relations
Thank you for your prompt response. The consultant will handle your matter further and keep you updated on the progress thereof.
Regards
Client Relations
Sanlam's reply27 Apr 2022, 19:47
Official
Dear Mbalentle
Thank you for your prompt response. The consultant will handle your matter further and keep you updated on the progress thereof.
Regards
Client Relations
Thank you for your prompt response. The consultant will handle your matter further and keep you updated on the progress thereof.
Regards
Client Relations
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
28 Apr 2022, 08:40It really gets more and frustrating having to deal with you guys because now Faizel tells me that the refund for my once off payment can only be done when it "cleares" even though it clearly reflects!
Where must it clear because I don't want that policy any longer and if the money reflects why can't it be refunded without the process being prolonged??
Where must it clear because I don't want that policy any longer and if the money reflects why can't it be refunded without the process being prolonged??
MDB
Mbalentle Da'Jesus Busakwe's update28 Apr 2022, 08:40
Reviewer Update
It really gets more and frustrating having to deal with you guys because now Faizel tells me that the refund for my once off payment can only be done when it "cleares" even though it clearly reflects!
Where must it clear because I don't want that policy any longer and if the money reflects why can't it be refunded without the process being prolonged??
Where must it clear because I don't want that policy any longer and if the money reflects why can't it be refunded without the process being prolonged??
Sanlam's replyOfficial
28 Apr 2022, 09:17Good morning
We acknowledge your reply.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your reply.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact shortly to resolve the matter.
Kind regards
Client Relations
Sanlam's reply28 Apr 2022, 09:17
Official
Good morning
We acknowledge your reply.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your reply.
The matter has been referred to the relevant department for urgent handling.
Their office will make contact shortly to resolve the matter.
Kind regards
Client Relations
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
28 Apr 2022, 10:23Yes, please. Because I'm perplexed why the refund still has not been processed to this point when all the needed documentation has been sent.
MDB
Mbalentle Da'Jesus Busakwe's update28 Apr 2022, 10:23
Reviewer Update
Yes, please. Because I'm perplexed why the refund still has not been processed to this point when all the needed documentation has been sent.
Sanlam's replyOfficial
28 Apr 2022, 10:42Good day
Thank you for your reply.
Kind regards
Client Relations
Thank you for your reply.
Kind regards
Client Relations
Sanlam's reply28 Apr 2022, 10:42
Official
Good day
Thank you for your reply.
Kind regards
Client Relations
Thank you for your reply.
Kind regards
Client Relations
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
30 Apr 2022, 08:03Can you please advise from what bank was my refund done from? Because the POP that was sent to me seems like a system screenshot.
MDB
Mbalentle Da'Jesus Busakwe's update30 Apr 2022, 08:03
Reviewer Update
Can you please advise from what bank was my refund done from? Because the POP that was sent to me seems like a system screenshot.
Sanlam's replyOfficial
03 May 2022, 09:57Good day
Thank you for your enquiry, we requested the relevant department to respond this regard.
Kind regards
Client Relations
Thank you for your enquiry, we requested the relevant department to respond this regard.
Kind regards
Client Relations
Sanlam's reply03 May 2022, 09:57
Official
Good day
Thank you for your enquiry, we requested the relevant department to respond this regard.
Kind regards
Client Relations
Thank you for your enquiry, we requested the relevant department to respond this regard.
Kind regards
Client Relations