NB
Nomali B

1 reviews | Active since Jul 2009

29 Jan 2016, 09:34

Retirement annuity

I have been having issues with Sanlam since 2014, which i believed it was resolved and confirmed.<br> to my surprise my RA has been deducted twice this months and i have been told that it was incorrectly deducted since 2014, how? i have no idea because i do a review with my financial advisor from Sanlam and i sign for any upgrades that i do. <br> If deductions have been done incorrectly i believe that this was suppose to be communicated with me so that i can be aware and if that was the case i was supposed to be given an option of how to pay whatever they saying is owed instead of them just deducting R3360 + 936 without my permission.<br> <br> i am really tired of fighting and complaining. I am moving my services somewhere else. I cannot afford to deal with anymore<br> <br> This tells me that should anything happen me it will be easy for them to tells my family that wont get a payout because i owe them. <br> <br> Sanlam has become ************* and unreliable.<br> <br> i have never experience such a terrible service. My financial adviser is great, i wish he had his own company so that i can deal with him directly.<br> <br> I hope and i believe i am the only person having issues with you or else i don't know.<br>

0
Replies (2)
Sanlam
Sanlam's reply29 Jan 2016, 09:41
Official
Hello shamza,

We acknowledge receipt of your complaint we will refer this matter for urgent investigation.

Kind Regards

Client Relations
Sanlam
Sanlam's reply29 Jan 2016, 09:41
Official
Hello shamza,

We acknowledge receipt of your complaint we will refer this matter for urgent investigation.

Kind Regards

Client Relations