EZ
Ernestinah Z
1 reviews | Active since Mar 2021
02 Feb 2024, 03:26
Retirement Annuity
I have a retirement annuity with Sanlam and I changed the debit date, things didn't go well with debit , I tried to call their call centre but I didn't win. I'm behind with the premiums but there's no communication at all. I need to update my premiums, I don't want to lose my policy as I don't know what is the status of my policy.
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Replies (2)
Sanlam's replyOfficial
02 Feb 2024, 07:39Good day Ernestinah
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply02 Feb 2024, 07:39
Official
Good day Ernestinah
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Feb 2024, 09:34This is to confirm that you have been contacted and assisted. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply02 Feb 2024, 09:34
Official
This is to confirm that you have been contacted and assisted. Regards
Sanlam Client Care
Sanlam Client Care