Response from sanlam about our death claim that was not attended too

On the reply which sanlam gave is just an insult to my family. One of sanlam representative called me yesterday to say she did write an email to the head of claims department and she will get a response by today this morning and she will call me with appropriate answers why our claim has been delay. As usual they lie to the client no one contact us and still my dad is starving because of their deeds. How can a follow up takes more than 24hrs cause this was suppose to be a phone call between colleagues and find out what is the problem and solve it.

Still disappointed they come to helli peter and pretend to be dealing with the issue while brushing it of.

Kind Regards Handswell Mathebula