TM
Tanya M

1 reviews | Active since Jul 2012

08 Dec 2021, 07:13

Response

Send through a email with stationery quote and also a request for a cell phone as she will be using it alot next year for school groups etc. As she can't always use mine. The email was send on the 30th today the 8th not even a email.back to say we recieved.

Yes I know it's a busy season but response will be appreciated. You have to send why the child needs certain things they send through the school uniform request. So what happens with school bag and school shoes. I will be told to buy it out of the monthly maintenance which is R1150 that goes to Transport R500 and R650 for her food and toiletries. School shoes is nearly R400 plus bag that the entire maintance R650. Also wanted to know regarding printer cartridges and paper as she uses it for assignments was told the same need to come out the maintenance money. So what the trust is telling me that whatever we need must come from the maintenance so where does her food and toiletries come from.

I know after this my request will be declined or I will be asked why does she need a or b. They send you the list of what they pay out for but when you request you get asked why. At times I don't want to send through this request at all but it for my niece.

I don't want any calls just for my request to be checked or will I need a quote for the phone also.

0
Replies (4)
Sanlam
Sanlam's reply08 Dec 2021, 07:34
Official
Dear Tanya

We acknowledge receipt of your complaint. Please provide the membership or ID number for further investigation.

Regards
Client Relations 
TM
Tanya M's update08 Dec 2021, 07:50
Reviewer Update
***2

Sanlam
Sanlam's reply08 Dec 2021, 09:19
Official
Thank you for the details, Tanya. Your matter was escalated to the responsible team for further handling. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply08 Dec 2021, 11:44
Official
Dear Tanya

We were informed that one of our consultants called you to discuss the matter further. Please provide us with the quotations as soon as you able to in order to proceed further with your request. 

Regards 
Sanlam Client Relations