NM
Nancy M
1 reviews | Active since Oct 2017
29 Jun 2020, 14:07
Requesting my cash back. Sanlam not responding and doesn't care.
I have emailed Sanlam two times this month requesting information on how I can be given my cash back. Still no word. Today I went to the Lusikisiki branch only to be told that there is no network. There has been no response to any of my emails. Is this how Sanlam treats its customers at such a stressful time? Kindly contact me ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
29 Jun 2020, 14:29Dear Nancy
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply29 Jun 2020, 14:29
Official
Dear Nancy
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
NM
Nancy M's updateReviewer Update
30 Jun 2020, 11:51Good day. Sanlam is still quiet. No response. Kindly contact me please.
NM
Nancy M's update30 Jun 2020, 11:51
Reviewer Update
Good day. Sanlam is still quiet. No response. Kindly contact me please.
Sanlam's replyOfficial
30 Jun 2020, 12:13Dear Nancy
We acknowledge receipt of your complaint.
The matter is receiving attention and a consultant will be in contact with you shortly.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter is receiving attention and a consultant will be in contact with you shortly.
Kind regards
Client Relations
Sanlam's reply30 Jun 2020, 12:13
Official
Dear Nancy
We acknowledge receipt of your complaint.
The matter is receiving attention and a consultant will be in contact with you shortly.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter is receiving attention and a consultant will be in contact with you shortly.
Kind regards
Client Relations
Sanlam's replyOfficial
30 Jun 2020, 14:15Dear Nancy
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Sanlam's reply30 Jun 2020, 14:15
Official
Dear Nancy
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations