REQUEST FOR NEWLY UPDATED APPLICATION FORM

I Winnie Nomangotsha I hope you’re doing well, I once wrote my complaint and you guys tried your best to help me out of this matter but no luck

There is this intermediary (Fikiswa Ndlembu) who has assisted my Grandma with her application for funeral cover at Assupol, this lady has done us wrong and I tried to report the matter but there’s no valid proof that the problem was solved yet

The intermediary was given an ID copy for the person that was appointed by the policy holder to be the beneficiary apparently she wrote her big Sister as a Daughter of the policy holder which is analysed as ***** and we only find that out when the Grandma forced to have her application form with her after the intermediary kept on saying the form is safe with her she shall keep it, whenever Grandma asks for it she would say so, lastly there’s no signature for the supervisor of the intermediary on Grandma’s application form isn’t gonna affect the claims? When the holder passes away?

So I went to Assupol offices in Bt Ngeps (Umtata) on behalf of my Grandma, I actually wanted them to make a new application for with the correct ✅ information, as this lady wrote her big Sis as benefitiary and kept the application form with her for a very long time, apparently I couldn’t get help, the person who was assisting me has told me that it can only be the policy holder of the funeral cover who can do all the changes on the application off which I agreed with him, he said she must go and confirm all that information fine , I told him she’s old and she’s also scared of township but what he said really broke me because he said nothing to his partner whom they sent to do the service to help old people at rural areas, I even asked the guy who’s going to pay transport costs for something that was done on a purpose by his intermediary, his response was like 3 hundred and something is not that much other than loosing the whole covered money and my question was who’s responsible for all this okay fast forward I asked that she doesn’t say anything to the his partner (intermediary), picked the and phone the lady and said there’s ihlashla (a tree) that is following you so what came to my mind was that okay cool it clearly reveals that they’re partners even in this ***** thing apparently they are there to **** old people’s money, all I wanted was accountability towards intermediary but not lucky they been covering for each other in that Mtata office

So then I came back home told the lady to pay for transport it will be me (Grand daughter), Grandma and her (intermediary) we will go and fix this she ended up agreeing but in the morning following day when were on our way to town she told me new stories, that I should be left home then her Granny will go and fix I couldn’t agree either under mentioned responsibilities above so we ended up not going

My Grandma went alone I wasn’t home that time she visited the office to fix this matter and she came back telling me that they fixed, also received emails saying the problem has been resolved but where’s the new application for that reveals that it has been solved because they never gave her that form yet when it’s time to claim they do ask for it, Grandma was once a beneficiary of her Big brother to the same company, when she went for claims they asked for that form with beneficiaries bank account and her signatures so tell me what is going to happen when Grandma passes on definitely all that will be done by the *****ers my Grandma’s money down to drain never