Request for Immediate Policy Cancellation and Refund of Premiums

Request for Immediate Policy Cancellation and Refund of Premiums

Good day Sanlam Client Services,

I hope this message finds you well.

I am writing to formally express my dissatisfaction with the handling of my income protection claim. After numerous communications, follow-ups, and even visiting your offices, my claim was ultimately declined. The service I received throughout this process has been unacceptable, and the lack of support and efficiency is extremely disappointing.

Following this outcome, I requested that all my policies be cancelled immediately and that the premiums paid be refunded, as it has become clear that remaining with Sanlam has been a waste of both my time and money. To date, no one has contacted me to confirm the cancellation or to address my refund request.

The ongoing delays and lack of response are entirely consistent with the poor service I have experienced, and it is for these reasons that I am choosing to take my business elsewhere. This situation has resulted in Sanlam losing me as a client, and I will not be recommending Sanlam to others.

I require confirmation of the following within 5 business days:

1. Cancellation of all my policies.

2. The total refund amount due to me.

3. The expected timeline for refund processing.

Failure to provide a satisfactory response will leave me with no choice but to escalate this matter further.

I look forward to your urgent response.

Kind regards, Cindy Oliphant