M
Michelle

1 reviews | Active since Mar 2025

25 Jul 2025, 22:00

***** report!

I would like to report *****ulent activities taking place with sanlam. Client please take note I have reported irregular activities taking place. And as santam you are welcome to pull my records of this. As a client I thought it was important to have life cover. Called I logged a call with sanlam for a call back from their consultants. Someone call all nice and professional ect. Received a sms my policy documents will follow. Wich never did. I cept calling because I wanted to link the life cover with the salam relity. Since it is me now calling directly they can't pick it up . This indecated something is off I called salam life cover again giving the lady this debit order refinance ( SanlamDCTSD***725) she could not pick it up on their systems. I went into my own bank stop the debit order and reversed my money back. She told me she will report it as promised only to find out this money deducted one again with out my authority to me this is ***** and want an explanation how my money can be taken from my account with out my consent. People please review your policies. You might think you are planning ahead for your loved ones but you are giving your hard earned money away for free!

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Replies (9)
Sanlam
Sanlam's reply26 Jul 2025, 09:43
Official
Good day Michelle   We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
 Sanlam Client Care 
M
Michelle's update27 Jul 2025, 07:43
Reviewer Update
Exactly what the situation is ! You need to inform your clients of this situation . The way thisnperson new how the system works telle either they know what they are doing or it is inside job of one of your employees ****ming people. I have already reported my situation to my bank and forced stoped this transaction to take place again. I would like to have my money back if I need to take futher steps I will. I my ID number ***
M
Michelle's update27 Jul 2025, 11:33
Reviewer Update
Thank you
Sanlam
Sanlam's reply29 Jul 2025, 14:40
Official
Hello Michelle

We have received feedback that Sanlam Life has contacted you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care
M
Michelle's update11 Sept 2025, 10:47
Reviewer Update
This matter still stays unresolved.
Sanlam
Sanlam's reply11 Sept 2025, 11:31
Official
Good morning, Michelle

We will respond to you via private reply.

Regards
Sanlam Client Care
M
Michelle's update11 Sept 2025, 12:13
Reviewer Update
Yes, communication continued. Where I sen proof of deductions. On the 4th I it was confirmed per email that when my money is located I will get re-embraced till this I am still waiting and then another attempt to take my money transpired. So to me it stays unresolved.

Sanlam
Sanlam's reply11 Sept 2025, 13:59
Official
Thank you for coming back to us, Michelle.

We have made enquiries in this regard and will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Sept 2025, 15:29
Official
Hello Michelle

We have received feedback that Sanlam Life is still busy assisting you with this matter and that they have sent you an email to confirm this.

Regards
Sanlam Client Care