Reply to our enquiries about my mothers assupol life policy so we can bury her!

My mother, who passed on 3 days ago has a policy with assupol. We are trying to find out about claims but the company doesn’t answer calls. The phone drops on your ear whilst you are broken because of losing a loved one. Their online system of communication is filled with bugs and doesn’t work. To make matters worse, they tell you they will reply to your email after 48 hours. Not even saying they would have processed your request, but that in 48 hours they would have rep****. This is why these policy companies push people to leaving the remains of their loved ones at their office door steps. There is a lot of red tape that is more focused on them than it is on you as the paying client!