Repeated cycle and no claim paid

Hi, I have left my previous employment in March 2025. It is now November 2025. I have still not received my provident payout from Sanlam. Every time I email them, I get the below response.

We confirm that we are busy processing your savings withdrawal claim, but are unable to finalise this due to the following:

Please note that SARS has rejected tax due to The Date of Birth on the directive application does not match the corresponding details on the SARS Taxpayer Register. The date of birth we have on our system is 06/04/2000. Please confirm if SARS has your correct Date of Birth and urgently revert back to us.

I have probably confirmed this like 6 times now and when I follow I get told they busy with my claim, and when I do a further follow up I get told my date of birth is not correct.

This is an endless cycle.

I need intervention because this is causing me financial stress and depression.