Remove AI Assitance Sanlam!

Item: Sanlam
Rating: 1
Author: Etienne M

You can't anything done with Sanlam AI call centre assistant. Doens't understand when you answer any questions! It's terrible remove it!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

21 Jul 2025, 09:36

Good day Etienne We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's reply21 Jul 2025, 09:36

Official

Good day Etienne We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

21 Jul 2025, 09:38

Good day Etienne
Please confirm if you tried to contact Sanlam Life (***) or Sanlam Corporate (***) for assistance. We traced a record for you with both these departments. Regards
Sanlam Client Care

Best regards,

Sanlam's reply21 Jul 2025, 09:38

Official

Good day Etienne
Please confirm if you tried to contact Sanlam Life (***) or Sanlam Corporate (***) for assistance. We traced a record for you with both these departments. Regards
Sanlam Client Care

Best regards,

Etienne M's updateReviewer Update

21 Jul 2025, 09:47

Trying to find out about our complex policy to put in a ***. Due to your new AI voice it's impossible to get any where! Can't talk to real person who can answer my questions.

Etienne M's update21 Jul 2025, 09:47

Reviewer Update

Trying to find out about our complex policy to put in a ***. Due to your new AI voice it's impossible to get any where! Can't talk to real person who can answer my questions.

Sanlam's replyOfficial

21 Jul 2025, 09:53

What type of claim are you trying to submit? We are not fami**** with the reference number you provided.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply21 Jul 2025, 09:53

Official

What type of claim are you trying to submit? We are not fami**** with the reference number you provided.

Regards
Sanlam Client Care

Best regards,